Training Development, Facilitation, Technical Support, Graphics Design, Management, and Presentation Summary
Over 20 years of management and training experience with a strong background in computers and IT technology. Joined the airline industry in 2002 and became highly proficient in numerous computer programs/systems, as well as development and delivery of training curriculums. Training experience involved all aspects of the operations including reservations, customer service, ground handling, aircraft servicing and movement, technical education, and supervisory skills for new hires through senior leadership. Acknowledged for quality of training design and delivery. Strong technical automation skills. Ability to assess new technologies including web based training and development of additional learning tools such as DVDs and digital libraries. Adept in graphics design. Employs a collaborative leadership style with direct reports and colleagues. Consistently seeks new tools and processes to improve performance and create efficiency.